FAQ

Have A Question?

Please see our frequently asked questions below, if you still can't find the answer to your question please do not hesitate to give us a call!

Yes.  We really need you to pre-book in advance, up to 24 hours prior to visiting. This is due to operating on limited capacity and to ensure social distancing measures are met. We are currently in the process of setting up our on-line booking system, until we are ready to go live with this, please make your booking by telephone.

We advise you arrive no more than 5 minutes prior to your session start time and no later than the first 30 minutes of your session start time. our session times are shown below:
9.30am - 11.45am
12.30pm -2.45pm
3.30pm - 5.45pm  

 

Once our on-line booking system is up and running this will be our preferred method to use for booking a play session.  If you are unable to book online, we would ask that you seek help from a family member or friend to do this for you or to help you and guide you through this process.  The on-line system is vital to allow us to ensure we are meeting all the requirements that are in place and will provide evidence to governing bodies.

SEN sessions are currently postponed.  Soft play are part of a slow phased opening scheme working in line with Government guidelines. We are actively reviewing on a regular basis and when safe to do so we will open the sessions.

At the moment we have postponed all party bookings.  We are working with the current Government guidelines which are being reviewed on a regular basis.

Numbers per session are limited in line with Government guidelines our capacity is greatly reduced and is detailed in our internal risk assessment.

Due to current capacity restrictions to allow us to remain operational we have had to increase admission prices.  There is a small fee for parents and guardians as the total number per session includes adults and children.   

9.30am - 11.45am
12.30pm - 2.45pm
3.15pm - 5.30pm

FUNTIMEZ FACTORY LTD | JIMMY BEANS COXMOOR ROAD SUTTON IN ASHFIELD NG174NE | REGISTERED AT 19 STATION ROAD ILKESTON DE75LD | COMPANY NUMBER: 11440891
REFUND POLICY: All bookings are non-refundable, we will however allow wherever possible if 24hrs notice is given a change to the date subject to availability. If a payment has been made in error, please contact 01623 550333 Jimmys, 01623 555994 Bizzys, refunds are at the Directors discretion.

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